For 14 days after you have received your order you have the right to return or exchange the items (as stated by law) as long as they are in their original packing. Postage for returns is charged to the customer. There is no exchange right if the items are damaged on transport or by improper handling. Please understand that there is no right to return in case you just don't fancy the items, because we make them to your wishes. In case there is a production defect in one of our products despite high-quality processing the item will be exchanged of course. There is no exchange for items that have been used or worn, for special or made-to-measure orders and for hygienic articles (items that are worn especially in the genital area).
14 days exchange guarantee with Basic Line Articels
The exchange guarantee is valid for all Basic Line EXPRESS garments which have been only worn for a trial fitting and do not exhibit any damages. With pleasure we will exchange the delivered model for the same model in the next smaller/larger size. We ask for your understanding that returned items need to be hygienically cleaned and cause a cleaning fee of EUR 19,00. Latex clothing is worn directly on the skin and needs a 100% cleanliness.
SIMON O. Latex Fashion
Fa. Pöltl Manuela
by email to: firstname.lastname@example.org
I/ We* revoke the concluded me/ us contract for the purchase of the following products*.